Rigorous Uptime Management Ensures Total Enterprise Success |
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Engineering, Inc. |
Using benchmarking, abnormal incident data, and industry Best Practices collected from members of its knowledge communities, The Uptime Institute, Inc. (The Institute) has distilled uptime management into scientific disciplines and practices which can be confidently applied. The synergy of a knowledge community encourages more to be shared so that more is known, and then there is even more to be shared. This exponential increase in knowledge is facilitated by the Institute and its faculty of Distinguished Fellows. Knowledge community participation directly translates into reduced failure rates and increased organizational effectiveness because managers know where and how to apply resources. The immediate benefit is higher levels of quality performance and customer satisfaction while simultaneously reducing investment and operating costs.
Services provided by The Uptime Institute include:
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Valuable end-to-end uptime knowledge
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Knowledge communities where participants learn from each other to provide continuing education in a new and exciting context. Services to members include
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Early identification of continuous process improvement and reengineering opportunities for products and services affecting information availability and reliability
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Intelligence on benchmark comparisons, uptime trends, best practices, best in class, and new products
- Performance standards based on user requirements instead of parameters provided by suppliers
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Early identification of continuous process improvement and reengineering opportunities for products and services affecting information availability and reliability
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Uptime management courses, conducted by The Institute’s faculty of Distinguished Fellows, leading to certification as an Uptime Professional
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Sponsored research programs for information users and processors as well as uptime technology suppliers
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Public and private seminars for developing and implementing uptime strategies
The Site Uptime Network® knowledge consortium helps member companies avoid downtime, optimize site infrastructure investment, and achieve a higher level of professionalism in uptime operations practices. By providing a structured and regular forum for participating companies to share ideas, concerns, and problems, the Site Uptime Network facilitates the transfer of important information so members can quickly achieve higher levels of quality performance and customer satisfaction. The synergy of shared abnormal incident data and the statistical analysis of trends across multiple facilities provide an early warning for problems that would not have been obvious to a single site operating in isolation. And by establishing “best practices” for infrastructure uptime performance, Site Uptime Network members have the statistical data and criteria to help justify budgets as well as promote procedural or organizational change.
The Uptime Institute researches general issues affecting uptime and end-to-end reliability of information delivery systems. Sponsored research programs advance the state of the art on specific topics of concern to major information users, groups of users, or manufacturers of uptime technology equipment. The
Institute offers the results and benefits of this knowledge and research through public and private seminars. These educational exchanges and transfers of knowledge are designed to provide policy makers and operating managers with a broad plan for developing long-term uptime strategies.
The Uptime Institute identifies what constitutes good, bad, and achievable performance, and complements ongoing policy and research with periodic updates. Field-proven tactical advice is also readily available on what can be done to solve immediate problems. This information is especially valuable for companies with complex distributed processing strategies or thousands of end users. Computer Room Cooling Conference
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